Interfaces with customers to receive and manually process orders and handle billing, order, and account inquiries as well as complaints. Role is expected to investigate and resolve any issues for the customer while maintaining and projecting a professional image. Role will be required to be connected to warehouse to understand distribution situation for the customers.
Understand policies around order management and customer inquiries processes
Receive orders and enter them in SAP system after performing validations on order following defined business rules
Inform customers in case of quality issues related to product, recalls, or put on hold situations
Handle backorders and returns for customers: entering into system, obtaining approvals where necessary, informing customer of decisions, and clearing logs
Monitor all open orders until completion and address exceptions
Archive order and delivery documents
Receive and answer customer contacts through phone, e-mail and fax and record in call tracking tool
Route inquiries to related department
Investigate customer’s distribution complaints with warehouse
Handle customer complaints and disputes; resolve disputes; route disputes to the proper channels; determine root causes and inform customers of outcomes
Receive and resolve internal ad-hoc inquiries
Manage orders for new product launches and special orders (e.g. clinical trials, free goods)
Support internal and external audits
Support special Order to Cash projects
Additional distribution services to customer (scheduled deliveries)
Strong interpersonal skills
General knowledge of Accounts Receivables or Customer Services.
Strong customer services background and skills
Ability to assess and promptly resolve problems
Strong quantitative and analytical skills
Ability to use SAP and other Customer Service applications desired.
Advance knowledge and use of office productivity tools (MS Office, Lotus Notes, etc.)
Student or Graduate with degree in any of the following:
Bristol-Myers Squibb is a global biopharmaceutical company whose mission is to discover, develop and deliver innovative medicines that help patients prevail over serious diseases.
One shared journey is moving us forward at Bristol-Myers Squibb. Around the world, we are passionate about making an impact on the lives of patients with serious disease. Empowered to apply our individual talents and ideas so that we can learn and grow together. Driven to make a difference, from innovative research to hands-on community support. Bristol-Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees the resources to pursue their goals, both at work and in their personal lives.
Analyzes and interprets scientific data to update or develop comprehensive, balanced, credible and accurate documents that comply with applicable laws, regulations, guidance and BMS policies and procedures, and are used to appropriately respond to inquiries from health care professionals.
Manages and prioritizes multiple projects, provides solutions to complex problems, and delivers complete and accurate content and information within deadlines.
Interprets and implements BMS standards for medical review and approval of items such as BMS medical reactive resources and other communication materials
Evaluates and contributes to Medical Information processes by partnering with the US Contact Center (PPD) for responding to unsolicited inquiries to ensure all US customer inquiries are handled with speed, quality and accuracy with adequate customer service.
Ensures US Contact Center agents are adequately trained on new scientific data and messaging.
Appropriately represents BMS at medical conferences and responds to unsolicited inquiries from health care professionals with accurate and balanced information.
Works effectively as a member of the Medical Matrix Team by contributing to development of the Medical Brand Plan, conducting medical surveillance of inquiries, communicating insights and trends and contributing to the identification and resolution of unmet medical needs.
Develops and maintains a high level of knowledge in the respective therapeutic area(s) to provide high quality medical communication support.
Champion the standardization of medical content to streamline creation, distribution and curation of content while eliminating redundancies in resource utilization and number of deliverables.
Ability to distinguish between the needs of different customers i.e. content for field medical training vs. content for reactive use with external customers and appropriately produce content
Responsible for representing US needs; determines extent of global content available for use in the US, and ensures local customization or de novo content generation needs are met with speed and quality.
Fosters collaborative relationships with academic and clinical experts, publishers, medical associations & other relevant stakeholder groups.
Manages 3rd-party providers to ensure the timely delivery of quality publications and scientific content.
Adheres to current BMS medical, legal, regulatory, and compliance standards and understands the implications of non-compliance.
Maintains awareness of current industry practices that pertain to Medical Communications such as Medical Information and Publications.
Ensuring compliance with internal and external standards and models good publication practices and principles among authors and internal publication stakeholder community ensuring all publications are being authored, written, and reviewed according to GPP3 and BMS processes.
Complies with the reporting of adverse effects and product complaints to BMS Worldwide Safety and Surveillance.
PharmD, MD, PhD preferred with minimum of 2-3 years of experience in clinical practice or pharmaceutical industry.
Relevant residency/fellowship preferred.
Experience responding to unsolicited inquiries from health care professionals by collecting, analyzing, interpreting and providing specific clinical/scientific data that is requestor-focused.
Experience with all aspects of scientific publication strategy, planning and execution would be an advantage.
Exposure to the pharmaceutical and health care industry.
Understands the needs of health care professionals and demonstrates an understanding of pharmaceutical industry regulations.
Understanding of good publication practices and guidance (GPP3, ICMJE), Sunshine Act, Pharma Code of Conduct, and other guidance related to post-marketing practices and scientific data communication.
Demonstrated ability to manage various projects, solve problems, deliver on commitments, and work with multidisciplinary teams.
Knowledge and experience in oncology disease states and treatment options.
Strong interpersonal, scientific/medical written and verbal communication skills required with exceptional time management skills are required for this global position
Working knowledge of Microsoft Suite applications and familiarity with publication management tools & systems (Datavision).
Ability to travel domestically and internationally
Bristol-Myers Squibb is a diversified specialty biopharmaceutical company whose mission is to discover, develop and deliver innovative medicines that help patients prevail over serious diseases.
This role will lead projects to support the Core Technology, Patient Recruitment and CRO sourcing strategies in support of R&D partner units.
Will require strategic business partnering with R&D and Global Procurement colleagues in other categories and overseas, Legal, HR, and Finance). Extensive interaction with Business Partners is required to ensure that total costs are identified and optimal savings are realized in the execution of contracts.
Provide global category leadership to the Global Procurement Site Leads globally
Understand the Business Unit’s needs and translate into actionable sourcing strategies that drive short-term and long-term value. Anticipate, develop and maintain plans to ensure security of supply, ongoing cost management, and continuous improvement of value from the supply base (e.g. SRM).
Manage Strategic category Management processes, procedures, supplier and category segmentation, metrics/KPI development and application, scorecard format, contract management, etc. This position will facilitate continuous improvement and ideation that will enable the Business Partner, Category and Functional Leads to achieve strategic objectives.
Major Duties include:
Partners with R&D to understand their business and requirements. Leverage Site Procurement, as applicable, to ensure site specific requirements are incorporated.
Establish procurement plans and make decisions necessary to purchase goods and services in congruence with organizational objectives and sourcing strategies.
Apply appropriate methods of procurement.
Perform cost benefit analysis (including make/buy analyses) in support of category management activities.
Develop and review specifications, statements of work, performance terms, and/or acceptance criteria.
Leads in the development and evaluation of supplier Requests for Information/Proposal/Quote including contract negotiations.
Locate and select potential sources of materials and/or services.
Prepare and solicit competitive bids, quotations and proposals with pertinent specifications, terms and conditions.
Evaluate competitive offerings to determine the overall best offer for goods or services.
Negotiate and/or issue contracts and purchase orders, obtaining legal review and approval of a contract when required.
Administer contracts and purchase orders from award to completion.
Review and revise procurement practices to ensure their conformance with established laws.
Supplier Relationship Management: Develop, evaluate and manage internal and external relationships with suppliers including a robust contribution of small/diverse suppliers that meets and/or exceeds objectives.
Implements best in class Supplier Relationship Management framework.
Manages multiple, complex projects independently.
Aligns Procurement goals with client’s business objectives.
Drives sustainable/substantial cost savings and value beyond savings portfolio.
Accountable for category business analytics development and translates into recommendations and category management action plans.
Responsible for continual monitoring of market dynamics that may impact category strategies including preferred supplier monitoring/risk mitigation.
Bachelor’s degree in science is required.
Proficient working knowledge of biopharmaceutical R&D Drug Development Activities including Clinical Trials Operations.
Interest in exploring technology to help drive efficiencies in Clinical Trial Operations
Internal stakeholder management, data/information management, category management, process redesign and continuous improvement expertise, project management and performance measurement skills.
Operates anyone of the following technologies: dispensing, granulation, roller compaction, compression, coating, & printing machines. Assure product complies with its specifications, cGMP's and SOP's to guarantee on time, high quality product at a low cost. This position must comply with all Security Guidelines, Environmental Health and Safety regulations and the current Good Manufacturing Practices required by the job function.
Responsibilities: 1. Operates, monitors, and feeds any of the following equipment to manufacture pharmaceutical solid dosage product following product specifications, cGMP and SOPs: Dispensing, Granulator (wet and dry granulations), Tableting, Film Coater, and Printing machines. 2. Assures that all manufacturing documentation related to operation, cleaning are completed as required by manufacturing instructions. 3. Receives all ingredients (active and inactive) for dispensing to be used in the formulation of a drug product following established procedures assuring production materials availability. 4. Cleans and sanitizes rooms (manufacturing room and wash room), dust collectors, storage containers (bins or vessels), and process equipment according to standard operating procedures. 5. Conducts swab samples for equipment cleaning verification and document all cleanings on the chronological record/cleaning register. 6. Operates forklift for materials and equipment movement.
Requirements: 1. High School Diploma 2. One(1) year of experience in one (1) of the following manufacturing technology areas: dispensing, granulation, roller compaction, compression, coating, & printing machines. 3. Excellent Mathematical Skills 4. Knowledge in computers 5. Heavy work (25-60 pounds) that requires eye-hand coordination and moving about capacity. 6. Requires movements of objects such as lifting, carrying; pushing and pulling. It Involves body movements such as handling and, fingering. 7. Visual discrimination for near and depth perception.
Currently, we are looking for Senior Medical Representative, who will be responsible for driving key Oncology products growth by implementing promotional strategy in district of Zachodniopomorskie with main location in Szczecin.
Deliver value story to targeted customers
To identify barriers and opportunities for the relevant and specific disease area through deep customer insight and local knowledge. Develop and implement both long- and short-term business plans for all identified key customers and accounts in order to overcome barriers and maximize opportunities in line with brand strategy
Action plan implementation
Map out precise relationships between key customers and also with competitors
Compliance - All activities must be fully compliant with all Company policies & the local law.
At least two years’ experience in similar position (Medical Representative) in the highly specialized area (hospital products),
Experience in Oncology field will be an advantage,
This position is the primary Liaison with key internal stakeholders and external customers, ensuring strong business partner relationships and high customer satisfaction. This role is also responsible for providing leadership for P&CO related projects including process improvements, system enhancements and the operationalization of new and innovative contracting and pricing strategies. Additionally, this role is accountable for leading the P&CO cross-functional implementation for new launches.
Role and Responsibilities
Primary P&CO liaison to internal stakeholders for cross functional initiatives and projects including GMS, IT, VAP and the commercial Brand Teams.
Manage and monitor Customer relations and satisfaction. Work closely with Account Executives to understand industry trends in order to proactively drive evolution in P&CO service operations, classification and compliance.
Participate in multi-functional Launch Planning teams and interact with external parties to manage any product line extensions, new product launches, divestitures, acquisitions, and transitional services agreements.
Coordinate the execution of ad hoc initiatives requiring participation from P&CO.
Collaborate with OTC to manage initiatives requiring cross-functional oversight.
Provide leadership and advisory council for P&CO cross-functional workstreams related to systems enhancements needed to support innovative contracting and tiered pricing strategies.
Effectively builds key business relationships with Pricing & Reimbursement, Contract Operations, Pricing & Economics, Trade Operations and Brand teams to ensure in-depth understanding of developing strategies and that teams are properly aligned to meet business needs and compliance regulations.
Provide Customer and Contract subject matter expertise in support of P&CO daily operations
Evaluates business processes and suggests improvements for compliance and productivity
Keeps others abreast of changes and trends within the Institutional, Distribution and Government segments
A minimum of 8 years of related experience
Strong Managerial/Supervisory experience
Demonstrated ability to identify and implement process and control enhancements and proven managerial experiences are required.
Strong interpersonal skills, excellent oral and written communication skills, and the ability to work well across a matrix team are required
A broad knowledge of Pricing & Reimbursement functions and customer master data is required.
Experience with SAP and Model N revenue management system.
Ability to work effectively in a multi-site matrix organization.
CPA, MBA and/or solid knowledge and experience in the pharmaceutical industry preferred.
Knowledge of the pharmaceutical industry and order-to-cash processes is preferred.
Bachelor's degree in Accounting, Finance, Business or related subjects is required
The Pharmacology group at Bristol-Myers Squibb in Redwood City, CA is seeking a highly motivated, interactive, and productive scientist to test our preclinical therapeutic candidates in mouse models of cancer and immunology. The position will utilize existing models of immuno-oncology, oncology, inflammation and autoimmunity. You will use your creativity to develop new animal models and incorporate the latest technologies into our in vivo toolkit. You are expected to leverage your experience and skills to train and coach the pharmacology team. The position is responsible for management over a group of research scientists. The position requires the individual to be highly collaborative, working closely with and supporting an array of project teams and researchers within the Discovery Research organization. We value what you do and how you do it.
• In collaboration with Discovery investigators, design and plan in vivo studies to interrogate novel therapeutics for treating cancer
• Execute complex and high-risk in vivo studies
• Develop a team of pharmacology research scientists
• Train and mentor colleagues
• Collaborate with the IACUC and Veterinarian to ensure compliance with BMS animal welfare standards
• Develop new animal models
• Incorporate new technologies
• Communication of work, plans and progress using written and verbal communication in small and group settings
• Bachelor’s degree with 10+ years of relevant experience or Master's degree with 8+ years experience
• 2+ years of management experience preferred
• Demonstrated ability to collaborate with IACUC, Veterinarian and Discovery researchers
• Extensive in vivo experience: dosing, blood collection, tissue collection, necropsy
• Experience with cell culture and multi-color flow cytometry
• Demonstrated capability to train others in in vivo techniques
• Demonstrated ability to integrate knowledge from literature
The Pharmacology group at Bristol-Myers Squibb in Redwood City, CA is seeking a highly motivated, interactive, and productive research associate to conduct cell culture and in vitro assays. The position will perform cell culture of both adherent and suspension cell lines used in our mouse tumor models. You will perform flow cytometry, immunological assays, hematology and other in vitro assays as required. The position requires the individual to be highly collaborative, working closely with and supporting an array of project teams and researchers within the Discovery Research organization. We value what you do and how you do it.
• Cell culture of adherent and suspension cell lines for in vivo and in vitro use
• Drug formulation
• Flow cytometry to ensure ectopic expression
• ELISA, CBA and similar assays
• Collect and analyze hematology data
• Communication of work, plans and progress using written and verbal communication in small and group settings
• Bachelor’s degree with 1+ years of experience
• Demonstrated sterile technique for cell culture
• Experience with flow cytometry desired
• Experience with cellular, biochemical or immunological in vitro assays desired
• Ability to learn, collaborate and work in a team environment
Reporting to the Manager of Downstream Devens Manufacturing Technology, the Associate Engineer, Manufacturing Technology is to serve as a process technical expert in the area of downstream purification supporting late-stage and commercial manufacturing of biologics drug substance at Devens. This position offers the opportunity to provide highly visible technical leadership to resolve complex problems while meeting quality, schedule, and cost objectives. The successful candidate will be a key contributor to a highly technical, diverse, and collaborative team of scientists and engineers by setting appropriate objectives and action plans, overcoming obstacles, and delivering results to meet established timelines. Expertise and experience in the design, control, and operation of large scale column chromatography, microfiltration, ultrafiltration and nanofiltration unit operations are highly desired. Demonstrated skills in cross-functional partnerships, supporting cross functional teams and knowledge of regulatory and cGMP requirements are required. This position offers the opportunity to interface with Manufacturing, Engineering, Process Development, Quality, Analytical, and Global Regulatory Sciences groups.
Responsibilities: • Individual will function as a downstream subject matter expert (SME) for large-scale commercial manufacturing involving column chromatography, microfiltration, ultrafiltration, nanofiltration, and cryogenics / drug substance handling unit operations. • Support remediation of complex manufacturing process deviations through non-routine troubleshooting, investigations, identification of CAPA, and implementation of change controls • Support cross site or cross department technology transfers. Support process scale up efforts (facility fit, gap and risk assessments) and program start up efforts. May include leadership of upstream, downstream and/or cryogenics/drug substance handling transfer. • Support process validation studies, process improvement studies, and/or process capability studies. • Support continuous improvement and process robustness efforts. Support and implements innovation projects to optimize process performance. • Partnering with laboratory teams, engage in the design of experimental studies to address manufacturing deviations, increase process robustness, and/or optimize output/product quality. • Support authorship of CMC regulatory submissions (BLA, MAA, PAS) and responses. May function as a process SME during inspections and interactions with regulatory authorities. • Support cross-functional project teams (Manufacturing, Quality Assurance, Regulatory, and Supply Chain) for facility-fit analyses, technical assessments, and change management Qualifications: • BS/MS in the biological sciences or chemical/biochemical engineering, a related discipline, or its equivalent with 2-4 years (BS) or 0-2 years (MS) experience of relevant industrial and/or academic experience. • Preferred experience: biologics process development (purification), process validation, and/or manufacturing. • Proficiency of SOPs, cGMPs and the know how to work and manage within a regulatory environment. • Experience in successful execution and management of process technical transfer. • Experience in designing and executing process and equipment validation plans. • Experience in the design, modification and optimization of biologics purification unit operations. • Experience in investigating process deviations and developing issue resolving CAPAs. • Proven project management skills and effectively balancing project assignments with other duties. • Experience with biopharmaceutical regulatory submissions and interaction with regulatory agency inspectors. • Critical qualities include a high degree of initiative, excellent verbal and written communication skills, strong scientific skills, and the ability to work independently and in a team environment. • Interpersonal and facilitation skills are necessary to interface with and influence stakeholders across the organization. • Principal assignment is in a modern LSCC building which requires adherence to various Personal Protective Equipment (PPE) standards.
The HTA-Manager will support DAALs in all access and pricing & reimbursement related topics.
The HTA-Manager supports all steps during the early benefit assessment of our products: Under guidance of the DAAL he/she prepares the advice submissions to the Joint Federal Committee (G-BA) regarding the appropriate comparator and help with the timely and complete submission of the value dossier, i.e. he/she is involved in all steps during the value assessments like dossier compilation, assessment analysis, written statements and oral hearing with a special focus on evidence collection, e.g. structured literature searches or Internet research. He/She reviews and evaluates scientific literature continuously and monitors relevant competitors’ AMNOG processes including continuous reporting on the key outcomes and lessons learned.
The HTA-Manager supports the price negotiation (and potential arbitration board) topics by helping to generate and compile all needed data and documents within this process. The collaboration with the Market Research Department in terms of development of pricing and access relevant research is required to gain further insights.
To support the Market Access team’s stakeholder interaction work, the HTA-Manager is responsible for tracking tool administration and supports interaction by content related work (presentations; material preparation).
The HTA-Manager maintains together with the DAAL that German Market Access requirements are fully represented in discussions at the global and the local level, e.g. in BU interactions. Above that he/she provides appropriate information and advice on the German pricing & reimbursement environment to global access functions (e.g. WWHEOR) as well as to internal stakeholders, e.g. BU, Medical, Field Access and Sales Force.
In addition, developing and driving best practices across brands by both leveraging understanding of current payer objectives, motivations, and behaviors, as well as anticipating the future market and drivers of value is a core activity.
The HTA-Manager needs the willingness to organize complex interdisciplinary matrix teams under time pressure with high senior management attention
The HTA-Manager has a university degree in life science and/or economics and is trained in health economics and/or has several years of experience in the pharmaceutical industry in various positions (market access, HEOR, pricing)
He/She has a profound understanding of the entire German Market Access process (AMNOG), the German health care and drug legislation as well as knowledge of European and German Market Access requirements for the Pharmaceutical industry
Knowledge in study design and study data interpretation (basics in statistics), in evidence based medicine methodology (IQWIG methodology) and HEOR methods is appreciated as well as some experience in (company) value dossier writing
The HTA-Manager needs advanced writing and communication skills (Word and PowerPoint)
Software application capabilities are crucial, with a high focus on MS-Excel and bibliographic management software (e.g. reference manager) as well as the willingness to learn statistical software applications
The HTA-Manager should like to work with several DAALs and all functions within Market Access (Governmental and Public Affairs; Field Access) in order to meet the high Market Access requirements. Problem solving skills are of crucial value.