POSITION SUMMARY:

The Syracuse Biologics Manufacturing operation produces clinical, commercial and launch biologics drug substance at its 5000L scale manufacturing facility (mammalian cell process) in Syracuse, New York.

The QC Assistant Scientist conducts routine general chemical and/or biological testing of materials and products for in-process, release and stability purposes, in compliances with all applicable procedures and regulations.  A variety of duties are performed by an Assistant Scientist relating to the efficient and effective functioning of the Quality Control lab. 

Duties/Responsibilities:

A successful candidate for the position of Assistant Scientist I/II within the SQC organization will carry out duties in compliance with all local, state, federal regulations and guidelines including FDA, EPA and OSHA, as well as all company and site policies and procedures.  The duties a SQC Assistant Scientist will include conducting routine and non-routine testing of materials and products using a variety of equipment and test methods upon demonstrating the ability to perform and understand required methods.  Each analyst is responsible for capturing data accurately and timely followed by promptly entering testing results within the appropriate data collection system (e.g., LIMS, etc).  It is the responsibility of a member of the Quality control organization that in individual must have the ability to maintain detailed records in compliance with applicable cGMP, safety and environmental requirements.  The authoring, reviewing and modification of documents such as SOPs, protocols, investigations and other lab documents may be required.  An Assistant Scientist must maintain routine equipment and instrumentation along with performing calibrations as required to ensure instrumentation is within a compliant state.  As part of working in a laboratory setting, individuals will need to maintain inventory to ensure testing is not disrupted as well as perform routine housekeeping to ensure the lab area is continuously maintained in a safe, orderly and compliant state.

QUALIFICATIONS

Specific Knowledge, Skills, Abilities, etc:

Assistant Scientist

• Ability to perform routine data analysis
• An understanding of basic scientific concepts and an interest/enthusiasm for further learning.
• Ability to carry out assigned laboratory work and other basic functional duties                                                            
• Have proficiency to evaluate and interpret data
• Basic understanding of daily lab  functions, maintenance, safety, cGMP and Standard Operating Procedures (SOPs)
• Be able to consistently deliver accurate and complete experimental records.
• Ability to work under supervision
• Capability to deliver results in line with project and team objectives

Education/Experience/ Licenses/Certifications:

Assistant Scientist: Minimum BS degree in scientific area with no experience (0-3 years) and be able to demonstrate theoretical understanding of scientific area of study.  Demonstrate problem solving ability, interpersonal, oral and written communication skills.  Ability to prioritize objectives from multiple projects, adhere to scheduled timelines while maintaining flexibility and attention to detail. Contribute to a team based, collaborative, and positive environment, clarity of purpose and high commitment to business goals.

This role will require:

• Contact with biohazardous materials such as live cell cultures and other hazardous chemicals including methotrexate, acids, and caustics.
• Powdered materials and high temperature liquids and solids may also need to be handled.
• Frequent repeated motions such as pipetting, lifting, bending, twisting, squatting, crouching, kneeling, climbing on step-stools, and reaching is required. 
• This role also requires frequent unassisted lifting (not to exceed 50 lbs). 
• Repetitive use of arms/hands/wrists and grasping is also required.
• Depending on the work demands, office-based work requires sitting.
• This position is based indoors and you will primarily be working with others, but also independently and alone at times.
• This position is a team-based position that will require shift work(6pm-6am), weekends, and holidays.

Research Scientist

Company
Bristol-Myers Squibb is a global biopharmaceutical company whose mission is to discover, develop and deliver innovative medicines that help patients prevail over serious diseases.

Position
The department of Immuno-Oncology Discovery at Bristol Myers Squibb, Redwood City is seeking a highly motivated Research Scientist to join a group of researchers evaluating novel therapies in the field of cancer immunotherapy. The candidate will characterize immuno-modulatory antibodies, and explore mechanism of action and combinatorial therapeutic strategies.

Qualifications

• Master degree in immunology, oncology or related field and a minimum of 4 years of experience or BS with a minimum of 7 years of experience
• Enthusiasm about immuno-oncology research
• Knowledge of immunology including markers, functions, and interactions of immune cell subsets, immunotherapy modalities, antibodies
• Proficiency in the following laboratory techniques is required:
  • Immune cell isolation from whole blood (one of the following: Ficoll and MACS, RosetteSep, EasySep, etc.)
  • Functional assays with primary immune cells (myeloid, B, or T cells)
  • Multi-color flow cytometry (8 or more channels, operate BD or BC flow cytometers)
  • ELISA or ELISPOT or Luminex
  • Mammalian cell culture
  • Tissue/tumor dissociation into single-cell suspension
  • Data analysis using GraphPad/Prism and SoftmaxPro
• Proficiency in the following laboratory techniques is strongly preferred:
  • IP/WB (immunoprecipitation)
  • Phospho-flow
• Proficiency in the following laboratory techniques is a plus:
  • Functional assays to measure phagocytosis or NK/CD8 cytotoxicity (flow- or imaging-based)
  • Assays to evaluate bispecific antibodies or CAR-T cells
• Excellent interpersonal skills with the ability to work both independently and collaboratively in a dynamic and innovative research environment
• Detail-oriented, with excellent organizational, and record-keeping skills

JOB RESPONSIBILITIES:

• Ensure compliance with Order to Cash policies, business rules and procedures, and comply with Global distribution Practices (GDP).
• Lead the team in charge of order management and customer service, ensuring specified services are provided to local markets at agreed operational level agreement.
• Ensure approbation on accepting incomplete or invalid orders, releasing blocked orders, accepting returns and issuing credit notes
• Ensure processing of all proposals for write-offs and work with Credit Control team to monitor riskiest accounts
   

KNOWLEDGE, SKILLS and COMPETENCIES:

Education/Experience

• Team coordination / supervision experience
• Strong experience in customer service or order to cash related specialty
• Fluent in English and at least one other European language would be ideal

Functional

• Strong coordination, interpersonal and communication skills
• Significant knowledge of order to cash, accounts receivable, customer service, collections and distribution
• Strong quantitative and analytical skills

Technical

• Ability to use SAP (SD module) and other Customer Service applications
• Advanced knowledge and use of MS Office productivity tools

Summary: The Senior Scientist - Analytical CMC Strategy lead support serves as the point of a contact and contributor for BMS on the strategy & technical leadership for Biological Product assets in the Analytical Science & Technology organization (a member of the Biologics Operations Division). This role requires individual contributions and leadership of a matrix team of analytical scientists supporting commercialized and late-stage biopharmaceutical products with a focus on establishing the analytical CMC strategy, enabling regulatory filings, providing technical partnership for testing laboratories around the world, managing the life cycle of products and specifications (methods and acceptance criteria), and  authoring/reviewing responses to health authority questions on commercial products.

Duties/Responsibilities:

• This position will be located at the Bristol-Myers Squibb site in Devens, MA. The Senior Scientist will collaborate across BMS sites with Analytical Science and Technology teams, Manufacturing Science and Technology, Analytical Development, Global Quality product leads, technical project teams, and Regulatory leads to generate and execute the commercial strategies for drug substance and drug product methods and specifications, network analytical control strategies, and support of product life cycle regulatory filings.
• The Senior Scientist will be responsible for contributing and/or leading a matrix team responsible for preparation of licensure applications, rest of world filings, follow-up measures, and prior approval submissions. 
• Through strong leadership, the Senior Scientist will ensure the support of analytical methods and analytical change control across the BMS network, for third party manufacturing and our partners at outside testing labs.
• Additional responsibilities include:
  • Create and maintain effective partnerships with stakeholders from Analytical Development, Manufacturing Sciences and Technology, Supply Chain, Regulatory, Quality, Process Sciences, Drug Product Development, Project Management, and Manufacturing to deliver analytical strategies with a high probability of technical and regulatory success.
  • Functions as an individual contributor for analytical activities for late-stage and commercial programs in support of strategic decisions.
  • Operates within a matrix analytical team to support during all BLAs, ROW & PAS filings and reviews, and works with Analytical Development in supporting the responses to FUMs and PMCs.
  • Co-leads the effort to implement effective control strategy, analytical method and specification change control as needed throughout the BMS network, third party manufacturing and outside testing labs.
  • Coordinates optimization and improvement of analytical program support.
• Serves as project expert during inspections

QUALIFICATIONS:

Specific Knowledge, Skills, Abilities, etc:

• Demonstrates a broad expertise and knowledge in analytics routinely used for in-process, release and stability testing of Biologics or Protein Therapeutics drug substance and drug product.  Experience in product characterization and strategies to stablish process and product knowledge.
• Strong communication and leadership skills in a highly interactive environment.
• Demonstrated skills in working across-functional strategic teams and collaboration with internal and external partners.
• Strong knowledge of biologics CMC regulations and cGMP requirements, as well as, experience in supporting regulatory filings.
• Demonstrated participant or lead of matrix teams of scientists and/or project management professionals.

Education/Experience/ Licenses/Certifications:

• A PhD, MS, or BS in Biological Sciences, Chemistry, or related disciplines with at least 4, 10 or 13years of industrial experiences in relevant fields, respectively.

Physical Demands

• This is primarily a coordination role for a commercial program, including office work, teleconferencing, computer work, and running meetings, as well as working with quality control analysts in a laboratory setting. Including …
• Sitting
• Walking-Level Surfaces

Work Environment

• This is primarily a coordination role for a commercial program, including office work, teleconferencing, computer work, and running meetings, as well as working with quality control analysts in a laboratory setting. Including …
• Inside Work
• Working Alone
• Working with/around others
• Chemicals

Travel

• This position may require approximately 25% travel.

Supervisory Responsibilities

• No direct reports (but leading in a matrix organization).

Major Duties and Responsibilities

• Assures reliability and compliance of all Orals, Devices, Parenteral Packaging and Inspection maintenance activities (e.g., Maintenance work orders, safety inspections, improvement and capital projects, production maintenance support) for BMS Manatí Site by supporting maintenance services activities with other operations leaders and planning personnel.
• Prepares regular work schedule and matches available employees with varying skills to jobs that must be accomplished routinely and those that arise suddenly and unexpectedly.
• Provides solution solving techniques and/or troubleshoots routine and unusual problems. 
• Ensures that proper spare parts inventory is available in the stock room and personnel has the necessary skills to complete their tasks.
• Ensures that all operations in all areas of responsibility are performed in compliance with cGMP Regulations and Company Policies/Procedures, also makes sure that personnel is trained in cGMP’s and SOP’s.
• Reviews and authorizes all purchases for the Orals, Devices, Inspection and Packaging Maintenance work orders.
• Participates in operational strategic and planning meetings.
• Establishes key performance metrics which monitor and assist the team to understand maintenance services performance and can be used to improve the productivity and quality of production processes.
• Manages resources effectively and efficiently within budgetary constraints and evaluates personnel capabilities to provide adequate training.
• Evaluates maintenance expense budget and provide base data for budget projection cycle.
• Manages Maintenance-related Exception Reports (e.g., Quality Investigation Reports, CAPA, Change Request Forms, etc.)
• Complies with Federal and Local Regulatory Agencies (e.g., OSHA, EPA, FDA, DEA, etc). Participates in regulatory audits as SME and assure areas of responsibility readiness in preparation for PAI and other Regulatory Agencies audits.
• Performs performance appraisals to all personnel under his/her responsibilities following BMS policies and procedures Executes employees’ performance improvement plans, development and disciplinary actions as required.
• Keeps abreast of reliability principles applicable to Orals, Devices, Inspection and Packaging Maintenance areas. Provides guidance and vision to the CMMS team in best practices and actions required to support site maintenance strategy and execution.
• Evaluates and closes change control documentation assuring the validated and compliance state of the environments.
• Ensures tests to computer systems are performed to determine criticality of component loss, prioritizes importance of components and writes recommendations for recovering losses and using backup/restore applicable procedures. Adheres to data integrity and system security applicable practices under these situations.
• Read technical journals or manuals and attends vendor seminars or user forums to learn about new computer hardware and software.
• Supports departmental budget design and control based in site needs and priorities.
• Provides project status through the use of project plans and perform best efforts to achieve projects milestones within the pre-established due dates. Provides alternatives and problem solving initiatives during possible project delays or possible showstoppers.
• Ensures an adequate procedural structure to support the systems Life Cycle is available.  Defines standards for software automation, system integration and defines the strategy for plant automation and process integration through an analysis and design/re-design of current systems and processes.
• Lead the development and/or reviews for automated systems related procedures such as: Operational, Security, Backup and Restore and Disaster Recovery.
• Contacts hardware or software vendors (if applicable) to report problems. Coordinate and implement vendor recommendations when approved or accepted by the area Supervisors or Manager.
• Assures reported problems are solved by implementing corrective actions like (but not limited) user retraining, changes to existing SOPs, applying software fixes or hardware fixes, Information Resources colleagues recommendations, etc. These activities must comply with current applicable change control procedures.
• Provides sound problem solving techniques to resolve issues and qualification problems.
• Assist in the management of Capital Appropriation Requests (CAR’s), and timeline of process automation projects and implementation and support Process Automation initiatives
• Keeps abreast with current technology

 Knowledge/Skill

• BS in Electrical, Mechanical or Computer Engineering or related technical field. 
• Seven (7) years of experience in production maintenance in pharmaceutical operations or manufacturing processes with two (2) years of experience of supervisory experience.
• Knowledge of cGMP’s, SOP’s, Federal and local regulatory requirements.
• Proficient in the use of computer software (Work, Excel, Power Point, CMMS, BAS, PLC & Training software packages)
• Proven ability to develop short and long term strategic plans to meet business direction/initiatives and comply with all legal obligations.
• Demonstrated ability to influence and interact at all levels in the organization.
• Ability to balance competing priorities while completing agreed objectives upon projects in a timely manner.
• Fully bilingual (English/Spanish) written and oral.
• Strong negotiating skills with contract services relative to prices and technology
• Strong leadership/management skills
• Strong interpersonal relationship skills
• Proficient knowledge of asset life cycle management, change control systems, FDA regulatory requirements, including 21 CFR Part 11 and documentation procedures pertaining to a pharmaceutical manufacturing plant such as cGMP’s, SOP’s, among others.
• In-depth knowledge in the design, installation, commissioning and validation/qualification of equipment as applied to pharmaceutical production environment.
• Experience with external and internal regulatory audits (FDA, EMEA,  etc.)
• Knowledge of mechanical concepts, electrical controls theory and electronic circuitry.
• Able to read, interpret, and understand electrical/mechanical drawings.
• Good technical writing skills and ability to review SOPs and work instructions
• Significant abilities and aptitude to analyze data detecting inconsistencies, determining relative importance and  to solve complex technical situations based on data
• Excellent oral and written communication skills in both English and Spanish.
• Able to interact effectively with people to establish and maintain excellent working relationship with internal and external customers’ at all organizational levels and disciplines in such a way to facilitate the  validation/qualification work.
• Self-starter and able to plan and prioritize multiple complex activities simultaneously (i.e.: installation,  integration, commissioning and validations/qualifications, timelines, etc.) by using sound Project
• Management Skills.
• Willing to work irregular hours, different shifts, weekends and holidays, when necessary.
• Ability to keep work pace and meet deadlines, exercise good judgment and must have problem solving skills.

We are looking for: A leader in the Institutional Setting
The TBM – Key Accounts, builds and maintains strong professional relationships with academic and key institution based physicians/HCPs, fellows, clinical pharmacists, nurse navigators, administrative staff and others in the patient care continuum.  The TBM – Key Accounts is a business leader who identifies and supports customer needs and provides approved, disease and product information and resources to key stakeholders within the assigned accounts. The TBM – Key Accounts exemplifies the best of both, the clinical and business aspects of the sales team.  They deliver approved on-label in services and support promotional efforts in the Community where necessary.  

Who you will work with
The TBM – Key Accounts, will report to the District Business Manager and work collaboratively across a matrix organization to appropriately identify and address customer needs and ensure that we deliver on our sales targets and our objective of demonstrating value among our customers.

The primary responsibilities
Build a comprehensive knowledge of targeted institutional/academic customers including their overall marketplace, customer needs, preferences, personnel, budgeting and internal processes

Demonstrates strong expertise in account management, stakeholder / influence mapping, business analytics and strategic planning, project and team leadership, generating market and customer insights, and demonstrated ability to influence groups/individuals.

Strategically identifies opportunities and effectively coordinates BMS resources, including facilitating relationships with BMS Marketing, Medical, Sales, and Market Access to meet customer needs and achieve sales objectives.  Ensures BMS resources are deployed to meet account plan objectives

Conduct formal and informal presentations and convey complex scientific information fluently to Institutional based physicians in large academic centers and hospitals or large group practices/groups, in a professional, compliant, ethical and effective manner
Demonstrates deep marketplace, therapeutic, product and disease expertise based on thorough understanding of rigorous scientific principles and data, including mechanism of action, indications, efficacy, safety, etc. 
Understands and applies knowledge of health care industry, trends, applicable laws and regulations, market conditions, and the market access environment (including but not limited to pharmacy-economics, payer/ reimbursement landscape and patient flow/influence between institutions and community practices) and analyze these factors in the development of business plans and in daily execution of sales calls within compliance guidelines. 
Demonstrates strong understanding of current or pending clinical pathways within an institution, and how they influence patient treatment.
Develops and implements account based business plans that properly identify and prioritize activities to accomplish short and long term goals. 
Demonstrates highly effective account management skills and exemplary selling competencies. 
Collaborates with territory matrix team on identifying business opportunities and developing appropriate tactics and strategies. 
Builds and maintains strong professional relationships with physicians/HCPs office staff and others in the patient care continuum. Fosters team effectiveness and accomplishment of shared goals by sharing knowledge, experience, and information. 
Drives market share growth and maximizes sales performance within the indicated use and for the approved patients.
Complies with all laws, regulations and policies that govern the conduct of BMS

Qualifications and Experience we look for in a candidate

Bachelor’s degree or equivalent with a minimum of 5 yrs. of Rheumotology pharmaceutical sales experience required.

Rheumotology pharmaceutical sales representative experience in hospitals/institutions and/or clinical expertise (PharmD or BSN) strongly preferred.

Demonstrated strong capability in account management and proven sales performance track record.

Ability to persuasively present approved information to all customers (physicians, clinical pharmacists, healthcare key decision makers.)

Demonstrated understanding of the business drivers, dynamics, regulations and market access within the pharmaceutical industry.

Demonstrated skills at building and maintaining professional relationships with key customers, office staff and others in the customer influence network. Effectively uses active listening, probing and other selling skills to enhance communication, build and influence key customers.

Demonstrated strong business analytics ability to analyze data as well as develop, execute and adjust business plans.

Demonstrated ability to work in matrix teams.

Demonstrated track record of developing self to drive and enhance performance.

Bristol Myers Squibb (BMS) has one of the richest biopharmaceutical pipelines in the industry. We discover, develop, and manufacture lifesaving and life altering drugs in cancer, hepatitis C, heart disease, and other therapeutic areas. BMS also has one of the most reliable supply networks and our clinical operations program is among the best and busiest anywhere. We are a company that is forward thinking, a company in which diversity and inclusion are at the forefront of how we view our talent and how we work. Our science is second to none and the transformation work underway will enable us to continue to lead our peer group.

Bristol-Myers Squibb Global Supply Chain  is looking for a permanent Associate Market Supply Planner , responsible for management of finished goods supply for assigned markets / customers and or project deliverables, with minimum guidance and support, serving as interface between market / customer leadership and Global Supply Chain. Reporting directly to Global Supply Chain as part of Market Supply Planning organization.

Key responsibilities will include, but not limited to:

• Participate in the integration & coordination of supply strategies between markets / customers and BMS internal and external supply sites to balance exceptional customer service while supporting site operational efficiency efforts.
• Work with MSP leadership, as appropriate, to strengthen relationships with BMS Markets / Customers and manufacturing / principal supply teams to ensure a customer focused orientation and to ultimately ensure that required production is in place to meet required market demand.
• Create and execute finished goods supply plans for markets / customers and continually manage and operationally maintain orders as required to comply with the agreed expected inventory SLA levels and lead times.
• Continually interact and communicate with key BMS stakeholders (GSC, Supply Chain Product Lead (SCPL), EXM etc.) to ensure continuity of supply to markets / customers and to support continuous improvement of BMS processes.
• Continually monitor and assess the MRP planning process in the BMS ERP system to ensure that the demand propagation process runs effectively.
• Support MSP leadership with market level S&OP and budget planning cycle as required
• Support government tenders, direct import programs and clinical supply requests in alignment with local market partners and demand planners. 
• Ensure Master Data is maintained accordingly through collaboration with Markets / Customers and manufacturing sites.
• Support New Product Introductions as required.
• Execute effective evaluation, mitigation and communication of any inventory or supply risks that may impact a market / customer including; preparation of stock overviews, heat maps, inventory shortages, obsolescence, artwork changes etc.
• Ensure effective risk management process is executed and communicated to all key stakeholders (SCPLs, GSC ExM, etc.) in agreed timeframes and as per BMS policies and procedures.
• Collaborate with supply sites and ExM Supply Chain to ensure demand changes are incorporated into site production plans as quickly and efficiently as possible and communicate with our markets / customers on any potential supply risks.
• Execute effective implementation of regulatory / artwork changes into market / customer supply, in liaison with GRS and key market stakeholders’ with a goal of minimizing obsolescence while avoiding supply risk.
• Support the discontinuation of BMS products in liaison with internal supply sites, External Manufacturing, Regulatory, Business Units leads, Brand Leaders and key customer / market stakeholders.
• Prepare stock overview for market to indicate shortages, excess inventory, artwork changes. Monitor and drive improvements on performance metrics and analysis and provide root cause / remediation.
• Provide input, as appropriate, into quarterly inventory projections and budgeting process to highlight how forecast trends are driving projection and liaise with supply sites in relation to any queries raised.
• Ensure key supply chain metrics for customers / markets in scope of responsibility are achieved, providing analysis and commentary (Backorders, Anticipated Backorders, Monthly Inventory Report, PO Compliance, and Potential Write-off) according to agreed timing as per BMS rules.
• Support various of projects in MSP group.

Qualifications and Experience required:

• 3 - 5 years of related experience at a reputable, global pharmaceutical, Consumer Product or related company. Knowledge of/exposure to world class planning and execution processes and preferably supported by ERP and Advanced Planning Systems (preferably SAP suites). MBA or equivalent advanced degree preferred.
• Preferred: experience in manufacturing and supply chain.
• Preferred: Good understanding and exposure to current Good Manufacturing Practices (cGMP), Food and Drug Administration (FDA) and other regulatory requirements (EMA, TGA).
• Strongly Preferred: Experience in working internationally in a fast-paced, reputed, global pharmaceutical/Bio-Technology or Consumer company organized in a matrix structure.
• Strong knowledge of ERP, ideally SAP and SAP BW reporting, and related supply chain planning and data analysis tools.
• Excellent analytical, organizational, critical thinking and problem solving skills.
• Excellent interpersonal, communication and presentation skills.
• Knowledge of compliance procedures (regulatory/ financial /EHS)
• Ability to prioritize, organize and manage multiple tasks to tight deadlines.
• Customer oriented
• Demonstrate cultural sensitivity and an understanding of the global practices where business is conducted.
• Employees are expected to display the BMS Biopharma Behaviours, which enable them to be successful and perform at their highest level. The BMS Behaviours are: Passion, Innovation, Accountability and Speed.

Why should you apply:

• You will help patients in their fight against serious diseases and you will increase the survival of more people with cancer
• You will be part of a company that encourages excellence and innovation, respects diversity, develops leaders and values its employees.
• You’ll get a competitive salary and a great benefits package including an annual bonus, pension contribution, family health insurance, 23.5 days annual leave plus 3 Company days,  life assurance and gain-sharing bonus.

Join us and make a difference

At Bristol-Myers Squibb, we’re creating innovative medicines for patients who are fighting serious diseases. We’re also nurturing our own team with inspiring work and challenging career options. No matter our role, each of us makes a contribution. And that makes all the difference.

We hire the best people and provide them with a work environment that places a premium on diversity, integrity, collaboration and personal development. Through a culture of inclusion, we create a better, more productive work environment. We believe that the diverse experiences and perspectives of all our employees help to drive innovation and transformative business results.

Travel requirements: 10% minimum

This position is within Global Procurement Strategy Process & Operations and has responsibility for the governance of GP Contract to Pay Operations Services outsourced to Accenture.  The position has responsibility Globally for Contract to Payment Operations.  The position interfaces between Accenture and GFSS Satellites across all Regions.

The position demands are to ensure Accenture is delivering services to the standards and quality outlined within the overall Contract and Statement of Work.    Accenture has approximately 300+ FTE’s supporting CTP Operations. 

The position is responsible to interface with Accenture executives, Accenture management at the Delivery Centres and respective Team Leads.  The position also interfaces with the GFSS Satellite Leads and BMS Global Process Owners as well as other functions such as BMS Corporate Treasury, BCF and others.  The Associate Director of Contracts & Service Provider Management. The position has no direct reports.

Service Delivery / Governance Responsibilities:

• Service Performance and SLAs - Assures that quality services are provided to the BMS Satellites in accordance with agreed responsibilities and performance standards as stated in SLA’s or other Operational indicators.
• Incident Management - Track, monitor and review all Incident Reports generated by Accenture for operational failures.   Coordinate the review of these reports across BMS.
• Contract Change(s) - Responsible to communicate and Coordinate Contract Changes as it relates to the Accenture Contracts covering the Contract to Payments scope with/to Associate Director of Contracts & Service Provider Management.  Provide commercial input to Director on larger Contract Changes or those that may have a Global impact.
• Demand Management Adhoc & Discretionary Services - Drive the quarterly planning required for Discretionary Services with the Satellites and communicate plan to Accenture.   Govern both the Discretionary and Adhoc services work by understanding utilization versus available capacity and identifying areas for further utilization of these services.
• Resource Volumes – Review and monitor the monthly resource volumes that are produced by Accenture based on monthly operational performance. Research variances requiring further analysis or support and understand impacts to the Contract.
• Quality & Costs – Work with BMS Leadership to identify opportunities for continuous improvement to increase quality. Identify opportunities to drive down overall costs.
• Relationship Management – Through strong interpersonal and communication skills, develop sound relationships with Satellites and Accenture that can be leveraged in the day to day responsibilities of this Position.
• Transitions – Support existing and new transitions of scope to Accenture.
• Compliance – Support overall compliance program as it relates to SOX, interim reviews of work instructions and updates to Quality Systems Manual, incident reports, record retention requirements, support of audits and Business Continuity Planning.

Expected Areas of Competence:

• Demonstrated knowledge of SAP Contract to Payment Operations & Accounting processes & policies.
• Ability to communicate and interact well with internal and external partners and with stakeholders.
• Possesses Strong analytical skills, ability to communicate at strategic, tactical and operational levels.
• Ability to drive Service Provider accountability by monitoring Contract Deliverables and review of such information.
• Ability to understand Contract and Master Services Agreement with Service Provider.

Required Skills or Experience:

• Bachelor’s degree or equivalent experience
• At least 4-6 years of broad experience in business/operational management, with preference for Procure-to-Payment processes (Procurement Requisition to Purchase Order operations, Accounts Payable, Vendor Maintenance)
• Experience with large ERP system (SAP strongly preferred) and other requisition systems (Ariba preferred)

• Ability to employ analytical and conceptual thinking.
• Excellent communication and customer service skills with various levels across the organization.
• Excellent computer skills with competencies in Excel and major ERP platforms.

The Senior Research Investigator will join the Mechanistic Disease Discovery Research team at Bristol-Myers Squibb in Redwood City CA to lead a team working to deliver potential biomarker and mechanism of action data for targets in the IO space.

The qualified candidate is a highly motivated, interactive, and creative individual that possesses substantial experience in the biology of immune cells, preferably in the tumor environment. The candidate will be expected to effectively collaborate with colleagues in the oncology, protein engineering, chemistry, translational medicine, biomarker, and clinical groups. The candidate will lead a team that will collaborate closely with various target teams to build deep, mechanistically driven biology packages to support advancement of therapeutic candidates. The candidate will interface and collaborate with teams responsible for human tissue analysis, flow cytometry, mouse models, and IHC.  The successful candidate has superb verbal and written communication skills and is capable of presenting scientific results to multidisciplinary teams, senior management and at external scientific meetings.  The candidate will act as an expert resource in his/her scientific field and in related disciplines, and collaborate across a highly matrixed organizational structure.

Qualifications

A Ph.D. degree with 4+ years of post-doctoral experience in cellular and/or tumor immunology or a closely related field is required. Industry experience is highly desired. Familiarity with biomarker and companion diagnostic identification and their application to clinical samples is highly desired. A proven track record in the field of Immunology/Immuno-Oncology, as evidenced by publication record is required.  Extensive experience with primary immune cells of rodent and human origin as well as a comprehensive knowledge of the basics of cellular immunology, as it applies to cancer is required.  Demonstrated creativity and novel approaches to solving scientific problems is desired.  Experience with or expertise in primary human samples is highly desired, as is the ability to utilize these samples to build a mechanistic understanding of disease biology. Deep experience in applying flow cytometry and sequencing data to human immune biology is critical. This group will build target engagement, receptor occupancy, and pharmacodynamic readouts for early targets in IO. Excellent interpersonal skills with the ability to interact effectively, internally and externally is required.  Management/supervisory experience is required.  Excellent oral and written communication skills are required. Passion for developing talent and building a highly collaborative and interactive team is essential. Ability to effectively present scientific data and concepts across various forums is required. This position is located in Redwood City, CA. There will be less than 10% Travel.