The Director of Commercial Skills & Capabilities will work with Field Management, Marketing, Worldwide Design & Development and various matrix teams to lead the worldwide training capabilities function which includes field manager development, selling skills, US Value Access & Payment and account management.
Strategy and Execution
Lead the worldwide development and sustainment of the account management training program, including the development of the program, supporting workshops and tools, train the trainer program and the integration of Organized Customer and Account Management in the US
Lead the US Value Access & Payment training team and align strategy with WW Account Management
Monitor all aspects of program development for US sales managers, including design, development of content, go to market strategy, budget and vendor management
Monitor all aspects of worldwide sales leader development projects
Support the local training content approval process in accordance with company policy
Ensure appropriate tracking and documentation of learning in accordance with company policy and local regulations while innovating new ways to increase efficiencies
Coordinate training delivery with internal and external partners as needed
Ensure ongoing analysis of sales training needs based on current and future requirements of the business and changing internal/external environment
Lead a team of associate directors, training managers, coordinator and contractors and leads without authority across all functions and business units
Enables the team to design, develop and deliver the highest quality skill and capability based solutions for the field teams to ensure effectiveness
Continuously seeks to identify and leverage state-of-the-art learning methodologies that can accelerate skill and knowledge development of field teams
Develop and monitor metrics to evaluate the success of training and contract on an ongoing basis with stakeholders to ensure delivery meets business needs
Monitors strict adherence to Medical, Regulatory, Legal (MRL) standards and guidelines, copyright laws, operational guidelines, and Code of Conduct across all activities of the learning team
Contract with the HR L&D Department to align Field Force training initiatives with HR strategy and objectives.
Contribute to the business planning process which includes establishing a training plan, budget, resources, and investment strategy each year
This position is responsible for the day-to-day strategic payroll operations of the Americas People Services Payroll Team responsible for US/PR, Canada and Ireland payroll processing using SAP, managing outsource vendors, team training, enforcing guidance, daily support; serves as functional payroll resource to team; managing payroll team members in multiple remote locations. Coordinate multiple payroll projects with little lead time and respond to challenging situations that require professionalism, utmost diplomacy and sensitivity.
Manage the payroll function within North Americas using SAP.
Manage and maintain and execute global payroll strategy within the region
Supervise regional payroll team based in North Americas
Manage Payroll Tax team in liaising with tax agencies, employees and payroll/tax vendor to research, analyze and interpret payroll tax inquiries.
Manage and ensure the accuracy of employee timekeeping through Kronos and Workday.
Responsible for managing outsourcing payroll vendor relationships
Partner with the field HR Operations teams to ensure effective processes and issue resolution
Serve as the North Americas Payroll project leader on transforming payroll services
Employ excellent management skills, with an ability to multitask and prioritize payroll requirements based on tight deadlines, and the ability to communicate across all internal teams and/or business partners effectively
Demonstrate good communication skills and the ability to positively influence customers and payroll team members while working in a collaborative environment. Demonstrate ability to work in a matrix leadership position while providing strong leadership.
Consult to People Services management and HR on payroll operational matters.
Work closely with other People Services Operations staff and Hub Leads to ensure efficient and effective payroll operations and excellent worker experience.
Contribute to development of global processes and implement approved regional variations related to payroll delivery.
Respond to payroll related inquiries timely.
Interface with payroll vendors, as needed, to ensure adherence to established procedures and SLAs.
Provide regular reporting to local, regional and global leaders.
Oversee audits of payroll in North Americas region.
Ensure that development and execution of administrative policies governing employee payroll are in compliance with all applicable regulations.
Serve on designated committees and advisory boards as appropriate in order to maintain open communications with key stakeholder groups.
Make recommendations for process improvements.
Contribute to testing and implementing improvements as needed.
Communicate changes and/or issues regarding payroll administration region wide.
Include the must have requirements:
Ten or more years of applicable North Americas payroll or human resources service delivery experience, including supervisory experience.
SAP Payroll Experience
Experience in process payroll for 12000+ employees and in 50 states using SAP.
Knowledge of various North Americas Payroll administration processes.
Experience delivering Payroll administration and operations.
Experience of working in a shared services environment.
Ability to make administrative/procedural decisions and judgments.
Customer service experience.
Ideal Candidates Would Also Have:
Demonstrated management capabilities.
Strong relationship building skills both internally and externally.
We are seeking a qualified and motivated team player to lead Global Product Quality Complaint (PQC) operations, responsible as a primary contact and support for Medical Information Contact Centers, Global Pharmacovigilance, and other sources responsible for PQC intake to provide quality and compliance oversight for these processes. Manage external partner relationship and assist with the identification of inefficiencies and implementation of solutions. Enhance and implement role based PQC training programs for external and internal stakeholders. Support the management of the global complaint handling process from receipt to closure ensuring quality & compliance with internal and regulatory requirements. Assist in establishment of Quality Risk Management principles in evaluation and investigation of PQCs
Bristol-Myers Squibb is the industry leader in immuno-oncology with life-saving medicines and a rich clinical portfolio of diverse modalities including monoclonal antibody, antibody drug conjugate, fusion protein, and combination regimes. The candidate will have the opportunity to actively contribute to the value that the company brings to our patients.
• Provide ongoing assessment of PQC programs and processes related to the intake of PQCs, determine the appropriateness of processes, improve and implement as appropriate.
• Lead the improvements for product return and product replacement processes required for PQC investigation.
• Provide support of Adverse Event (AE)/PQC surveillance processes with Global Pharmacovigilance & Epidemiology (GPVE)
• Develop and implement role based PQC training programs
• Identify critical quality issues, escalate through appropriate quality systems and assist in the review and determination of the acceptability of deviation reports and proposed corrective action plans for PQC intake processes and procedures.
• Develop trusting, open and collaborative partnerships while ensuring suppliers have a clear understanding of company’s quality requirements through established Statements of Work
• Provide experienced based training to internal and external personnel to ensure compliance with regulations
• Manage all aspects of complaint handling from receipt to closure as necessary
• Assist in the establishment of quality risk management for complaint handling and promote the understanding of risk management for product quality complaints
• Manage all aspects of quality system requirements, such as good documentation practices, maintenance of standard operating procedures (SOP), trainings, change controls, quality agreements and computer system validations as necessary for complaint handling
• Establish and generate complaint metrics and Key Performance Indicators (KPIs) to facilitate improvements for end-to-end complaint process
• Support Product Surety and Serialization activities as necessary
Competencies – Knowledge, Skills, Abilities:
Subject matter expertise in regulatory requirements and expectations for management of PQCs is required
Strong project management expertise and ability to focus on execution of strategic decisions while balance conflicting priorities
Strong communication (written and verbal), leadership, influencing & negotiating and collaboration skills
Demonstrated ability to influence areas not under direct control to achieve objectives and effectively communicate challenging goals & objectives
Demonstrated ability to make and act on decisions while balancing speed, quality and risk
Ability to work in a matrix environment and build strong relationships by being transparent, reliable and delivering on commitments
A minimum of 10 years of pharmaceutical industry experience and demonstrated leadership in Quality and/or Compliance discipline with in-depth knowledge of global health authority’s regulations and requirements. Experience working with product quality complaints involving global teams highly desirable. People management experience preferred.
Minimum of a Bachelor’s Degree required; Health Sciences, Pharmacy or Chemical or Bio-Medical Engineering preferred. ASQ Certification in Quality Auditing or Quality Management preferred.
Bristol-Myers Squibb is a global biopharmaceutcal company commited to a single Mission – to discover, develop and deliver innovative medicines that help patients prevail over serious diseases. We are building our talent pipeline in Oncology Sales and we are looking for smart, professional and passionate people, such as yourself, who want to make a difference in the lives of patients. As part of our Oncology Sales team, you will be a part of a growing and dynamic sales organization that has a strong heritage and continues to be at the forefront of bringing new and innovative cancer therapies to the market, such as immunotherapies in multiple tumor types. Our Oncology pipeline is one of the best in the industry and having an elite sales team in place is critical to our success. As a member of the Oncology sales team, you will be among the best in your profession and have the opportunity to collaborate with talented and dedicated people. Bristol-Myers Squibb takes a vested interest in developing our people for not only today but for the long term. We are looking to hire our future leaders and help you reach your potential while building a career that makes you proud. Please consider this opportunity to learn about Bristol-Myers Squibb, and join a stellar team of people who share your goal of changing survival expectations for cancer patients and their families.
We are looking for: A leader
The District Business Manager leads a team of motivated sales professionals that represent the integrity of the company by providing approved, disease and product information and resources to key decision makers and stakeholders, helping to make a difference in the lives of patients. We are looking for leaders who can inspire and motivate a team to reach and exceed business goals, while maximizing their growth and development potential.
Who you work with:
The District Business Manager reports to the Regional Business Director and works collaboratively across a matrix sales organization to appropriately address customer needs and ensure that we deliver on our sales targets and our objective of demonstrating value among our customers.
The primary responsibilities:
Leads a team of highly motivated sales professionals by creating and articulating a vision for the district that builds off of the objectives and vision for the organization as a whole.
Effectively analyzes performance data, market trends, market access dynamics, and builds strategic business plans to address challenges and capitalize on business opportunities.
Demonstrates clear and thorough understanding of BMS Oncology products, Oncology marketplace, relevant competitive products and the disease area. Leverages this knowledge to model and coach team to exemplary selling skills and product and disease state knowledge.
Actively facilitates the growth and development of team members based on their needs, motivation and business requirements.
Creates an environment of continuous learning where team members feel challenged and engaged.
Must be able to effectively lead a group through change while maintaining focus on current and future business needs.
Complies with all laws, regulations and policies that govern the conduct of BMS
Qualifications and Experience we look for in a candidate:
Bachelor’s degree or equivalent with minimum of 5 years of pharmaceutical industry experience, or other related industry experience.
Prior experience as a District Business Manager in Pharmaceutical Sales, or equivalent experience in leading and managing high performing teams is required.
Oncology experience is strongly preferred, including an understanding of Oncology reimbursement, access and distribution environment.
Proven track record of inspiring and leading teams to meet or exceed expectations and goals.
Proven successful track record of selecting, developing and retaining talented individuals.
Previous experience that has required use of analytical skills, selling skills, and development of strong business acumen, and working knowledge of the market access environment.
Interfaces with customers to receive and manually process orders and handle billing, order, and account inquiries as well as complaints. Role is expected to investigate and resolve any issues for the customer while maintaining and projecting a professional image. Role will be required to be connected to warehouse to understand distribution situation for the customers.
Understand policies around order management and customer inquiries processes
Receive orders and enter them in SAP system after performing validations on order following defined business rules
Inform customers in case of quality issues related to product, recalls, or put on hold situations
Handle backorders and returns for customers: entering into system, obtaining approvals where necessary, informing customer of decisions, and clearing logs
Monitor all open orders until completion and address exceptions
Archive order and delivery documents
Receive and answer customer contacts through phone, e-mail and fax and record in call tracking tool
Route inquiries to related department
Investigate customer’s distribution complaints with warehouse
Handle customer complaints and disputes; resolve disputes; route disputes to the proper channels; determine root causes and inform customers of outcomes
Receive and resolve internal ad-hoc inquiries
Manage orders for new product launches and special orders (e.g. clinical trials, free goods)
Support internal and external audits
Support special Order to Cash projects
Additional distribution services to customer (scheduled deliveries)
Strong interpersonal skills
General knowledge of Accounts Receivables or Customer Services.
Strong customer services background and skills
Ability to assess and promptly resolve problems
Strong quantitative and analytical skills
Ability to use SAP and other Customer Service applications desired.
Advance knowledge and use of office productivity tools (MS Office, Lotus Notes, etc.)
Student or Graduate with degree in any of the following:
Bristol-Myers Squibb is a global biopharmaceutical company whose mission is to discover, develop and deliver innovative medicines that help patients prevail over serious diseases.
One shared journey is moving us forward at Bristol-Myers Squibb. Around the world, we are passionate about making an impact on the lives of patients with serious disease. Empowered to apply our individual talents and ideas so that we can learn and grow together. Driven to make a difference, from innovative research to hands-on community support. Bristol-Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees the resources to pursue their goals, both at work and in their personal lives.
Analyzes and interprets scientific data to update or develop comprehensive, balanced, credible and accurate documents that comply with applicable laws, regulations, guidance and BMS policies and procedures, and are used to appropriately respond to inquiries from health care professionals.
Manages and prioritizes multiple projects, provides solutions to complex problems, and delivers complete and accurate content and information within deadlines.
Interprets and implements BMS standards for medical review and approval of items such as BMS medical reactive resources and other communication materials
Evaluates and contributes to Medical Information processes by partnering with the US Contact Center (PPD) for responding to unsolicited inquiries to ensure all US customer inquiries are handled with speed, quality and accuracy with adequate customer service.
Ensures US Contact Center agents are adequately trained on new scientific data and messaging.
Appropriately represents BMS at medical conferences and responds to unsolicited inquiries from health care professionals with accurate and balanced information.
Works effectively as a member of the Medical Matrix Team by contributing to development of the Medical Brand Plan, conducting medical surveillance of inquiries, communicating insights and trends and contributing to the identification and resolution of unmet medical needs.
Develops and maintains a high level of knowledge in the respective therapeutic area(s) to provide high quality medical communication support.
Champion the standardization of medical content to streamline creation, distribution and curation of content while eliminating redundancies in resource utilization and number of deliverables.
Ability to distinguish between the needs of different customers i.e. content for field medical training vs. content for reactive use with external customers and appropriately produce content
Responsible for representing US needs; determines extent of global content available for use in the US, and ensures local customization or de novo content generation needs are met with speed and quality.
Fosters collaborative relationships with academic and clinical experts, publishers, medical associations & other relevant stakeholder groups.
Manages 3rd-party providers to ensure the timely delivery of quality publications and scientific content.
Adheres to current BMS medical, legal, regulatory, and compliance standards and understands the implications of non-compliance.
Maintains awareness of current industry practices that pertain to Medical Communications such as Medical Information and Publications.
Ensuring compliance with internal and external standards and models good publication practices and principles among authors and internal publication stakeholder community ensuring all publications are being authored, written, and reviewed according to GPP3 and BMS processes.
Complies with the reporting of adverse effects and product complaints to BMS Worldwide Safety and Surveillance.
PharmD, MD, PhD preferred with minimum of 2-3 years of experience in clinical practice or pharmaceutical industry.
Relevant residency/fellowship preferred.
Experience responding to unsolicited inquiries from health care professionals by collecting, analyzing, interpreting and providing specific clinical/scientific data that is requestor-focused.
Experience with all aspects of scientific publication strategy, planning and execution would be an advantage.
Exposure to the pharmaceutical and health care industry.
Understands the needs of health care professionals and demonstrates an understanding of pharmaceutical industry regulations.
Understanding of good publication practices and guidance (GPP3, ICMJE), Sunshine Act, Pharma Code of Conduct, and other guidance related to post-marketing practices and scientific data communication.
Demonstrated ability to manage various projects, solve problems, deliver on commitments, and work with multidisciplinary teams.
Knowledge and experience in oncology disease states and treatment options.
Strong interpersonal, scientific/medical written and verbal communication skills required with exceptional time management skills are required for this global position
Working knowledge of Microsoft Suite applications and familiarity with publication management tools & systems (Datavision).
Ability to travel domestically and internationally
Bristol-Myers Squibb is a diversified specialty biopharmaceutical company whose mission is to discover, develop and deliver innovative medicines that help patients prevail over serious diseases.
This role will lead projects to support the Core Technology, Patient Recruitment and CRO sourcing strategies in support of R&D partner units.
Will require strategic business partnering with R&D and Global Procurement colleagues in other categories and overseas, Legal, HR, and Finance). Extensive interaction with Business Partners is required to ensure that total costs are identified and optimal savings are realized in the execution of contracts.
Provide global category leadership to the Global Procurement Site Leads globally
Understand the Business Unit’s needs and translate into actionable sourcing strategies that drive short-term and long-term value. Anticipate, develop and maintain plans to ensure security of supply, ongoing cost management, and continuous improvement of value from the supply base (e.g. SRM).
Manage Strategic category Management processes, procedures, supplier and category segmentation, metrics/KPI development and application, scorecard format, contract management, etc. This position will facilitate continuous improvement and ideation that will enable the Business Partner, Category and Functional Leads to achieve strategic objectives.
Major Duties include:
Partners with R&D to understand their business and requirements. Leverage Site Procurement, as applicable, to ensure site specific requirements are incorporated.
Establish procurement plans and make decisions necessary to purchase goods and services in congruence with organizational objectives and sourcing strategies.
Apply appropriate methods of procurement.
Perform cost benefit analysis (including make/buy analyses) in support of category management activities.
Develop and review specifications, statements of work, performance terms, and/or acceptance criteria.
Leads in the development and evaluation of supplier Requests for Information/Proposal/Quote including contract negotiations.
Locate and select potential sources of materials and/or services.
Prepare and solicit competitive bids, quotations and proposals with pertinent specifications, terms and conditions.
Evaluate competitive offerings to determine the overall best offer for goods or services.
Negotiate and/or issue contracts and purchase orders, obtaining legal review and approval of a contract when required.
Administer contracts and purchase orders from award to completion.
Review and revise procurement practices to ensure their conformance with established laws.
Supplier Relationship Management: Develop, evaluate and manage internal and external relationships with suppliers including a robust contribution of small/diverse suppliers that meets and/or exceeds objectives.
Implements best in class Supplier Relationship Management framework.
Manages multiple, complex projects independently.
Aligns Procurement goals with client’s business objectives.
Drives sustainable/substantial cost savings and value beyond savings portfolio.
Accountable for category business analytics development and translates into recommendations and category management action plans.
Responsible for continual monitoring of market dynamics that may impact category strategies including preferred supplier monitoring/risk mitigation.
Bachelor’s degree in science is required.
Proficient working knowledge of biopharmaceutical R&D Drug Development Activities including Clinical Trials Operations.
Interest in exploring technology to help drive efficiencies in Clinical Trial Operations
Internal stakeholder management, data/information management, category management, process redesign and continuous improvement expertise, project management and performance measurement skills.
Operates anyone of the following technologies: dispensing, granulation, roller compaction, compression, coating, & printing machines. Assure product complies with its specifications, cGMP's and SOP's to guarantee on time, high quality product at a low cost. This position must comply with all Security Guidelines, Environmental Health and Safety regulations and the current Good Manufacturing Practices required by the job function.
Responsibilities: 1. Operates, monitors, and feeds any of the following equipment to manufacture pharmaceutical solid dosage product following product specifications, cGMP and SOPs: Dispensing, Granulator (wet and dry granulations), Tableting, Film Coater, and Printing machines. 2. Assures that all manufacturing documentation related to operation, cleaning are completed as required by manufacturing instructions. 3. Receives all ingredients (active and inactive) for dispensing to be used in the formulation of a drug product following established procedures assuring production materials availability. 4. Cleans and sanitizes rooms (manufacturing room and wash room), dust collectors, storage containers (bins or vessels), and process equipment according to standard operating procedures. 5. Conducts swab samples for equipment cleaning verification and document all cleanings on the chronological record/cleaning register. 6. Operates forklift for materials and equipment movement.
Requirements: 1. High School Diploma 2. One(1) year of experience in one (1) of the following manufacturing technology areas: dispensing, granulation, roller compaction, compression, coating, & printing machines. 3. Excellent Mathematical Skills 4. Knowledge in computers 5. Heavy work (25-60 pounds) that requires eye-hand coordination and moving about capacity. 6. Requires movements of objects such as lifting, carrying; pushing and pulling. It Involves body movements such as handling and, fingering. 7. Visual discrimination for near and depth perception.
Currently, we are looking for Senior Medical Representative, who will be responsible for driving key Oncology products growth by implementing promotional strategy in district of Zachodniopomorskie with main location in Szczecin.
Deliver value story to targeted customers
To identify barriers and opportunities for the relevant and specific disease area through deep customer insight and local knowledge. Develop and implement both long- and short-term business plans for all identified key customers and accounts in order to overcome barriers and maximize opportunities in line with brand strategy
Action plan implementation
Map out precise relationships between key customers and also with competitors
Compliance - All activities must be fully compliant with all Company policies & the local law.
At least two years’ experience in similar position (Medical Representative) in the highly specialized area (hospital products),
Experience in Oncology field will be an advantage,
This position is the primary Liaison with key internal stakeholders and external customers, ensuring strong business partner relationships and high customer satisfaction. This role is also responsible for providing leadership for P&CO related projects including process improvements, system enhancements and the operationalization of new and innovative contracting and pricing strategies. Additionally, this role is accountable for leading the P&CO cross-functional implementation for new launches.
Role and Responsibilities
Primary P&CO liaison to internal stakeholders for cross functional initiatives and projects including GMS, IT, VAP and the commercial Brand Teams.
Manage and monitor Customer relations and satisfaction. Work closely with Account Executives to understand industry trends in order to proactively drive evolution in P&CO service operations, classification and compliance.
Participate in multi-functional Launch Planning teams and interact with external parties to manage any product line extensions, new product launches, divestitures, acquisitions, and transitional services agreements.
Coordinate the execution of ad hoc initiatives requiring participation from P&CO.
Collaborate with OTC to manage initiatives requiring cross-functional oversight.
Provide leadership and advisory council for P&CO cross-functional workstreams related to systems enhancements needed to support innovative contracting and tiered pricing strategies.
Effectively builds key business relationships with Pricing & Reimbursement, Contract Operations, Pricing & Economics, Trade Operations and Brand teams to ensure in-depth understanding of developing strategies and that teams are properly aligned to meet business needs and compliance regulations.
Provide Customer and Contract subject matter expertise in support of P&CO daily operations
Evaluates business processes and suggests improvements for compliance and productivity
Keeps others abreast of changes and trends within the Institutional, Distribution and Government segments
A minimum of 8 years of related experience
Strong Managerial/Supervisory experience
Demonstrated ability to identify and implement process and control enhancements and proven managerial experiences are required.
Strong interpersonal skills, excellent oral and written communication skills, and the ability to work well across a matrix team are required
A broad knowledge of Pricing & Reimbursement functions and customer master data is required.
Experience with SAP and Model N revenue management system.
Ability to work effectively in a multi-site matrix organization.
CPA, MBA and/or solid knowledge and experience in the pharmaceutical industry preferred.
Knowledge of the pharmaceutical industry and order-to-cash processes is preferred.
Bachelor's degree in Accounting, Finance, Business or related subjects is required