JOB RESPONSIBILITIES:
 Understand credit, AR, cash application & collection policy and procedures, and execute in compliance with Global distribution Practices (GDP).
 Understand the full end to end order to cash life cycle in order to sufficiently perform customer collection  activities and resolve customer complaints/inquiries
 Support the in-market BFS team to prepare annual/periodic credit review on all customers
 Monitor blocked orders due to credit and propose / approve (based on GOA) releases regularly
 Release blocked orders held for collection reasons based on customer situation and feedback. Seek business approval as needed to release orders/take appropriate actions
 Analyze AR balances for assigned customers and determine/prioritize collection activities as appropriate
 Identify appropriate customers and block orders in support of resolving past due collection issues
 Contact customers to prevent and resolve past due AR
 Match and apply payments to customer invoices
 Post payments to AR ledger and reconcile to daily cash receipts
 Generate debit memos based on short payments
 Open credit notes and apply to open items as appropriate, request other credits to be reimbursed
 Request and process credit notes as appropriate 
 Manage Disputes related to Collections
 Execute dunning strategies
 Escalate collection issues to in-market BFS team as needed
 Propose write-offs of incorrigible debt / accounts for approval by the Local Team and Business Units
 Support regular customer account reviews with the business
 Prepare reporting  and documentation for consumption by other departments (e.g. aged debt, DSO, A/R ledger activity) and other KPI and SLA measures as required
 Support internal and external audits
KNOWLEDGE, SKILLS, and COMPETENCIES:

Education/Experience
 3+ years experience in collections or finance services activities
 Fluent in English and German. Other European languages are desirable

 Pharmaceutical industry experience preferred

Functional
 Collections / Order to Cash experience
 Strong interpersonal skills
 Knowledge of Accounts Receivables Ledger
 Ability to assess and promptly resolve problems
 Strong quantitative and analytical skills

Technical
 Ability to use SAP (SD/FI) and other Order-to-Cash or finance applications
 Advance knowledge and use of office productivity tools (MS Office, Lotus Notes, etc.)