Pulse FAQ

Pulse is a workforce engagement platform that is optimized for smart phones and desktops. It will help us achieve our business goals by enabling people throughout BMS keep pace with critical information, connect and interact with co-workers, and immerse themselves in our patient-focused culture. 

The Pulse web experience is supported in the following browsers:

The latest release of the FirstUp mobile app (Pulse) is supported on the following operating systems:

• Simply text BMS to 900900 to download the First Up app. (Text service is only available in the U.S.)
• Or you can download the FirstUp app from the Apple App Store or Google Play.
• Click Have an organization code?
• Enter BMS as the organization code.
• Click on Sign in on the Pulse page.
• Login using your BMS ID & Password
• Authenticate with your VIP Access code
• You’re in! Check out your channels, customize your profile, like content and bookmark important information for later!

Yes, it’s voluntary and is neither required nor needed for your job duties or responsibilities. The content on Pulse will not require you to perform any work. Rather, Pulse will help you stay informed about company news, announcements and other relevant information.

Yes. Pulse is to be used at work. Pulse will not only provide company news and announcements but also an opportunity for you to comment and engage on articles with your colleagues.

No, using Pulse is voluntary. The Pulse app’s data usage is minimal, As such, there will be no stipend or compensation for using the app.

Initially, all colleagues will be able to follow different channels of interest about our people, science, business, patients, and leadership team. Colleagues will also be able to view trending topics, view featured company news, and "like" posts.

Over time, the tool will become more interactive and we will offer additional features so all colleagues can share ideas and post content in other channels of interest. 

No, BMS will NOT have access to other data on your phone outside of the app. The company will not be able to monitor your location.

No, but it is highly recommended, so you are alerted when important messages are shared with you.

Yes – pinned links will be at the top of your page for White Pages, myBMS, BMS Quicklinks to additional resources, and Universal Search. The Pulse development team is also working on integrations with Yammer. Pulse will not replace Yammer.

There will be no direct integration available at this time.  The manual process to publish content and links to Yammer requires the following actions:

1. Copy the link for the content that will be shared from Pulse to Yammer,
2. Go to Yammer and the specific group that you are looking to share the information to and paste the link from Pulse.

Pulse will be the primary source for news and articles and Yammer will be the internal platform you can share that content with colleagues.

BMS360 will be decommissioned on February 22, 2021.

LinkedIn Elevate will be phased out in early 2021. Pulse has a social share feature that will allow users to share approved content via the platform to LinkedIn. More to come.

Yes, SharePoint will continue to be used. 

Social Chorus uses AWS Translate, which supports the following languages: 

Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, English, Finnish, French, German. Hebrew, Hindi, Indonesian, Italian, Japanese, Korean, Malay, Norwegian, Persian, Polish, Portuguese, Russian, Serbian, Spanish, Swedish, Thai, and Turkish

MyBMS is an intranet site focused on all HR-related activity, including Workday, Benefits, and IT Self Service. Pulse is a workforce engagement platform with the focus on news and announcements about the company. MyBMS will provide a quick link to Pulse from its homepage.

While on the web experience, you will need to be on VPN to access White Pages. On the app, you will be connected to a “lite” version of White Pages that does not require VPN access.

Social Chorus is the developer of the Pulse platform.

Email your questions to: pulse@bms.com

As per legal guidance, Terms of Service is not applicable to BMS’s instance of Pulse.  You can view the Privacy Policy under Settings on the app or click the stacked icon on the Pulse landing page.

In Q2 2021, the Pulse Governance Steering Committee will be accepting new channel requests and providing training and content best practices for content publishing.

There will not be a way to transfer your preferences from BMS360 over to Pulse.

Your account settings, preferences, and bookmarks should remain intact from the pilot period when we launch to the rest of BMS on February 9th, 2021.